Generate a Crash Dump with Windows 7 or Later

In Windows 8 and later, the "Problem Reports and Solutions" utility has moved to Control Panel >> Action Center >> Maintenance >> View Reliability History.

  1. Open the Windows Control Panel.
  2. Open the Action Center application.

  1. Expand the Maintenance section, and then click Settings.

  1. Ensure that the third option is selected, "Each time a problem occurs, ask me before checking for solutions". 

To view error reports and crash dumps:

The dump file will be stored to %PROGRAMDATA%\Trihedral\WER.

  1. Open the Windows Control Panel.
  2. Open the Action Center application.
  3. Expand the Maintenance section.
  4. Click View Reliability history.

This will give a list of the problems. You can view problems from a given day by clicking in the graph.  You can view all problems using the link at the bottom of the page. 

(Illustration created using a copy of VTScada that was designed to produce errors for the benefit of these instructions.)

Do not click on "Check for a solution".  Doing so will send a problem report to Microsoft. No solution will be found there.

  1. Find the entry you want and double-click it or right-click and choose View Technical Details.

  1. You may copy the displayed details to the Windows clipboard, and then include them in an email to Trihedral Technical Support.  (support@trihedral.com)
  2. A full crash dump can be found by clicking the link, "View a temporary copy of these files". These are the files that should be sent if the technical support team asks for a copy of the crash dump.